KIM L. Suisun City, CA
Excellent service here!!. I brought my engagement ring to them to be fixed because the store my husband bought it from, closed. They went above and beyond to help me and was reasonably priced for the work I had done. I make the 25 min drive just to go there and get it cleaned because they're worth it. Thanks Brian for everything!!
ISRAEL S. Berkeley, CA
Fantastic service. Came here to have a watch repaired. Everyone was attentive and friendly. It was something simple (just a broken spring bar) and it didn't take them more than 5 minutes to fix it. However, I was surprised when the didn't charge me ANYTHING! He said it was super simple and that it was no charge. I've never experienced anything like this before - they are great!
CRYSTAL L. Napa, CA
This place is wonderful!!! This summer, I took 4 rings into Creations Jewelers that belonged to my female ancestors to have the stones removed and have one, more modern ring made for myself. I was treated very graciously by Colleen who seemed as excited as I was to have the new ring made. Colleen patiently asked me many questions to determine my style preferences and then drew the ring on paper. I met with her several days later to approve first the computer rendering and then the wax model. Several weeks later, I picked up my new ring that contains the engagement stones of my great grandmother, my grandmother and my mother. I can only describe the new ring as spectacular!!! It far exceeded my expectations as did the attentive, respectful service. Thank you, Colleen and Creations Jewelers for creating for me a fabulous, stunning piece of jewelry that represents my family and that I will proudly wear for the rest of my life!!
MARC C. Napa, CA
I had just tried on my brand-new mechanical chronograph watch when unfortunately I found that the leather band did not have enough holes to properly fit my wrist. I did not want to take any chances on possibly having someone make a mistake and ruin my band so I took my time going through some reviews on Yelp and found Creation Watches. I emailed them the following afternoon asking for an estimate on the work. Brian replied to my email within 10 minutes asking me to bring the watch to the store so that he could look at it and stated that he would not charge me a penny if my band did not have anything too difficult that would necessitate extra work. Having read this, I drove down to the store and was immediately overwhelmed when I walked in. I have never seen such a fine selection of jewelry and watches in my life, the presentation inside is truly immaculate. After waiting for a minute or so in line, the customer service representative greeted me and I told her about the situation with my watch. She was originally going to have me leave my watch with her but Brian told her that he could work on it now. Within thirty seconds he came over, asked me to show him what I needed, and proceeded to work on my watch. Within two minutes he brought it over, showed me the holes and told me that he did the best he could to evenly space them. The holes looked well-executed and I tried the watch on to find that it fit PERFECTLY! Brian insisted that the work was done at no charge but I felt compelled to write this review based on the fantastic experience I had. Brian and the representative that I talked to were both very friendly and super helpful. The fact that they didn't even bother to charge for the labor still amazes me and I can frankly say that as long as I am in Napa, this is the first place I will stop at if I ever need a watch worked on.
These people are amazing! Colleen single handedly swooped in and saved the day! I have never ever had such an enjoyable experience in a jewelry store. She had amazing patience with me and my somewhat “delicate” situation. The end result was perfect. I just can’t say enough great things about her. Her associate was equally as wonderful when I went back with yet another somewhat unique dilema. Again, the result was beautiful. Thank you CBY!!!
We love everyone at CBY!! They have helped us design beautiful, new, modern pieces with old family heirlooms as well as add new pieces to our collection. Brian got to know my taste so well he immediately knew the exact engagement ring I would want and he was so right! They are the nicest group of people, absolutely no pressure and a wonderful selection of jewelry. If you’re lucky, they may even have fresh baked cookies
What a wonderful customer experience. The quality of the set far exceeded our expectations. The creative element of their business is second to none, our setting was totally custom and leveraged a center stone from another piece. Happy wife happy life! Thank you Brian!!!! We will be back for the holidays:) each of them.